How to begin the invisible work of change management

My latest in Quartz… Someone once said to me “you’re good at change management” and I was like, what?I sat with the idea for a couple of weeks and eventually realized: Oh! That is what I do! I take teams that are struggling and help them focus, align, and start delivering at their potential, i.e. […]

Read More

Why you can’t manage humans like they’re software

My latest in Quartz… Early on at Amazon, CEO Jeff Bezos famously issued a memo about how software was to be built at the company. Teams would share their data through service interfaces, or APIs, the same way that they would share it with an outside customer. That meant that a developer on one team […]

Read More

The four layers of communication in a functional team

My latest in Quartz… Functional teams have four layers of communication:– A mission (also known as a vision)– Strategy (made up of proximate objectives)– Tactics and process– ExecutionThis list might seem like it includes categories of action—it does. But it’s not just doing these things, but also communicating them that ties teams together. Communicating the items on this list plays […]

Read More

Answer these 10 questions to understand if you’re a good manager

My latest in Quartz… Something I struggled with as a new manager was finding a sense of accomplishment, and as I’ve moved on to manage managers, I’ve seen this become a challenge for them, too. It’s hard to find the right success metrics upon which to judge our work because our output is to make […]

Read More

The first two questions to ask when your team is struggling

My second article in Quartz… I’ve never stepped into a leadership role without it quickly becoming clear why a new leader was needed. I think it’s normal for companies to hire new leaders when there are problems that need to be addressed. So I suspect that as the congratulations die down, it’s also normal to […]

Read More

Understanding how process impacts outcome can help avoid useless meetings

My first article in Quartz! Earlier this year, when I was learning how to facilitate a specific type of workshop, a colleague revealed the secret to making it great: understanding the outcome and keeping it in mind throughout the entire process. If the team isn’t focused on the outcome, than they’re just performing a process. […]

Read More