Why a good boss likes it when people complain

My latest in Quartz…

I know some managers say “don’t bring me problems, bring me solutions,” but personally I don’t subscribe to it.

I love when people complain to me. Of course, complaining is a national past time for the British, and we don’t just limit ourselves to complaining about the weather, or the poor availability of good tea when traveling. Brexit has provided some strong fodder for complaining (where do we begin?) but really your average British can complain about anything.

But, here’s why complaining is so useful to me as a manager.

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