Why a good boss likes it when people complain

My latest in Quartz… I know some managers say “don’t bring me problems, bring me solutions,” but personally I don’t subscribe to it. I love when people complain to me. Of course, complaining is a national past time for the British, and we don’t just limit ourselves to complaining about the weather, or the poor […]

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As a leader, your job should change every six months even if you stay put

My latest in Quartz… Leadership roles evolve, especially through periods of transition. As a leader, I have found my own role changing as challenges on the team change—around every four months I realize everything is fundamentally different, and the way I need to spend my time changes, too. Recently the number of my direct reports more […]

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Answer these 10 questions to understand if you’re a good manager

My latest in Quartz… Something I struggled with as a new manager was finding a sense of accomplishment, and as I’ve moved on to manage managers, I’ve seen this become a challenge for them, too. It’s hard to find the right success metrics upon which to judge our work because our output is to make […]

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The first two questions to ask when your team is struggling

My second article in Quartz… I’ve never stepped into a leadership role without it quickly becoming clear why a new leader was needed. I think it’s normal for companies to hire new leaders when there are problems that need to be addressed. So I suspect that as the congratulations die down, it’s also normal to […]

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Understanding how process impacts outcome can help avoid useless meetings

My first article in Quartz! Earlier this year, when I was learning how to facilitate a specific type of workshop, a colleague revealed the secret to making it great: understanding the outcome and keeping it in mind throughout the entire process. If the team isn’t focused on the outcome, than they’re just performing a process. […]

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On Boiling Frogs and Drowning Rats

Today's management lesson: "You have to boil people like frogs, not drown them like rats" — @catehstn — Beau (@beaulebens) June 25, 2018 Beau recently tweeted an observation I made to him, which people reacted to… Something to do with “plague animals” all “ending up dead”. And well… maybe it isn’t my best management metaphor. […]

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Towards Productive Technical Discussions

Note: I wrote this post for an internal team blog, but thought it was worth sharing more widely. Part of getting to good code reviews is some up front discussion about trade-offs and implications for bigger architectural changes. I think of code review as when “my” code becomes “our” code – for architecture, those conversations […]

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Creating Success, Together

This is the final part of a 6-part series of blog posts based on a talk I prepared called Successfully Derailed Product. It’s about the ways in which we define and talk about “success” influence what – and how – we build. See part 1, part 2, part 3, part 4, part 5. We want to […]

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How Do Teams Define Success?

This is part 3 of a series of blog posts based on a talk I prepared called Successfully Derailed Product. It’s about the ways in which we define and talk about “success” influence what – and how – we build. See part 1, part 2. Taking a step back from individual success, I wanted to understand […]

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How do Developers Define Success?

This is part 2 of a series of blog posts based on a talk I prepared called Successfully Derailed Product. It’s about the ways in which we define and talk about “success” influence what – and how – we build. See part 1.  With the caveat that how we define success comes from various places, […]

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