How to begin the invisible work of change management

My latest in Quartz…

Someone once said to me “you’re good at change management” and I was like, what?

I sat with the idea for a couple of weeks and eventually realized: Oh! That is what I do! I take teams that are struggling and help them focus, align, and start delivering at their potential, i.e. change management.

The thing about change management is that it involves a lot of invisible work that’s hard to follow from the outside. The two things that people see in change management are the change (toward the end, if they are paying attention) and when it goes (sometimes horribly) wrong. Here are some lessons I’ve learned from the change-management trenches, whether as the manager or the changee.

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