How to begin the invisible work of change management

My latest in Quartz… Someone once said to me “you’re good at change management” and I was like, what?I sat with the idea for a couple of weeks and eventually realized: Oh! That is what I do! I take teams that are struggling and help them focus, align, and start delivering at their potential, i.e. […]

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The Cost of Fixing Things

Fall in Seoul In September, I disappeared in Seoul and caused everyone who cares about me to think I was having some kind of breakdown. I deactivated my Twitter account, and refused to engage with anyone other than my closest friends. I got to the point where I felt I had to drop everything, and […]

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Book: Good Strategy/Bad Strategy

I loved Good Strategy/Bad Strategy (Amazon) and learned so much from it. What really stood out to me was the depth required in defining strategy, and the way of thinking that takes that depth, and constructs a long term trajectory built on proximate objectives – the next steps that seem totally possible from where we […]

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Phase 1 of Hiring, Getting from 0-30

Towards the end of 2017, we reopened hiring on the mobile team at Automattic which had been shut since the start of the year as we got things in order. I think of this as phase 1 of hiring on the team – nailing the basics of the process, and making some progress with diversity […]

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2018 in Photos

For 2018 I continued my quest to post a photo a day, mirrored between photo.cate.blog and instagram. Last year my top photos had a tropical tint, this year raccoons are the stars. I didn’t have a focus as much this year; like many things, it was much more about the act of showing up. I […]

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2018 in Speaking

My favourite slide from this year, thanks Matt Miklic! Speaking was weird for me this year, my speaker coach (and friend) Denise died at the start of the year, which left speaking at all times tinged with grief. Putting together the talk I prepped [blog posts] (eventually I settled on the name of “Creating Success, […]

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2018 in Writing

Credit: publicdomainpictures.net I sent 48 WTHIC letters from 21 cities in 14 countries on three continents, one post on Medium (which got 5K views) and had five articles in Quartz. This blog was seen by a smidgen over 45K visitors for just under 73K views, and I published 42 posts. This is down from last year’s 57K visitors, […]

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Why you can’t manage humans like they’re software

My latest in Quartz… Early on at Amazon, CEO Jeff Bezos famously issued a memo about how software was to be built at the company. Teams would share their data through service interfaces, or APIs, the same way that they would share it with an outside customer. That meant that a developer on one team […]

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The four layers of communication in a functional team

My latest in Quartz… Functional teams have four layers of communication:– A mission (also known as a vision)– Strategy (made up of proximate objectives)– Tactics and process– ExecutionThis list might seem like it includes categories of action—it does. But it’s not just doing these things, but also communicating them that ties teams together. Communicating the items on this list plays […]

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Answer these 10 questions to understand if you’re a good manager

My latest in Quartz… Something I struggled with as a new manager was finding a sense of accomplishment, and as I’ve moved on to manage managers, I’ve seen this become a challenge for them, too. It’s hard to find the right success metrics upon which to judge our work because our output is to make […]

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