The five types of communication problems that destroy company morale

My latest in Quartz… There’s a saying in software that all bugs are eventually user interface bugs, because someone has to see them to report them. In organizations, it often seems like all problems are eventually communication problems, because communication is the way we interface with each other—and the way most problems surface. There are […]

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Book: Managing Transitions

I’ve been thinking a lot about change management, lately – what makes it work, what makes it not. As a result, I was looking for reading that would help me formalize some of the concepts, to allow me to go one level deeper than recognizing what won’t work to more thoughtfully critique why certain things […]

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Creating the Productive Tension

When I joined the mobile team at Automattic, we had one designer – Matt Miklic, who wrote about the explerience of leading that team. However one thing I was reminded of following some of the current discussions around product development is how we thought about and approached design at the centre of the team, and […]

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How to begin the invisible work of change management

My latest in Quartz… Someone once said to me “you’re good at change management” and I was like, what? I sat with the idea for a couple of weeks and eventually realized: Oh! That is what I do! I take teams that are struggling and help them focus, align, and start delivering at their potential, […]

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The Cost of Fixing Things

In September, I disappeared in Seoul and caused everyone who cares about me to think I was having some kind of breakdown. I deactivated my Twitter account, and refused to engage with anyone other than my closest friends. I got to the point where I felt I had to drop everything, and then I came […]

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Book: Good Strategy/Bad Strategy

I loved Good Strategy/Bad Strategy (Amazon) and learned so much from it. What really stood out to me was the depth required in defining strategy, and the way of thinking that takes that depth, and constructs a long term trajectory built on proximate objectives – the next steps that seem totally possible from where we […]

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Phase 1 of Hiring, Getting from 0-30

Towards the end of 2017, we reopened hiring on the mobile team at Automattic which had been shut since the start of the year as we got things in order. I think of this as phase 1 of hiring on the team – nailing the basics of the process, and making some progress with diversity […]

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2018 in Photos

For 2018 I continued my quest to post a photo a day, mirrored between photo.cate.blog and instagram. Last year my top photos had a tropical tint, this year raccoons are the stars. I didn’t have a focus as much this year; like many things, it was much more about the act of showing up. I […]

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2018 in Speaking

Speaking was weird for me this year, my speaker coach (and friend) Denise died at the start of the year, which left speaking at all times tinged with grief. Putting together the talk I prepped [blog posts] (eventually I settled on the name of “Creating Success, Together”) was… a painful process. Chiu-Ki and I shut […]

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2018 in Writing

I sent 48 WTHIC letters from 21 cities in 14 countries on three continents, one post on Medium (which got 5K views) and had five articles in Quartz. This blog was seen by a smidgen over 45K visitors for just under 73K views, and I published 42 posts. This is down from last year’s 57K visitors, just […]

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