How Do Users Define Success?

This is part 4 of a series of blog posts based on a talk I prepared called Successfully Derailed Product. It’s about the ways in which we define and talk about “success” influence what – and how – we build. See part 1, part 2, part 3. Let’s take another step back and talk about how […]

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Your Users On Mobile

gondolier on phone

I think I first rode the tube in London about 10 years ago. Now I ride the tube a bunch, and sometimes I see people doing something I find really weird. Reading a physical book. Sometimes – especially odd – a large, hardback book. Who carries such a thing around with them, when you can […]

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