How to fix five of the most common pain points of working from home

My latest in Quartz… Over the past couple of weeks there has been so much conversation about how to work remotely, missing the key phrase during a global pandemic, which I’m not sure any of us has the answer to. Meanwhile, a lot of people are struggling, even those who already have been working remotely for awhile. […]

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Three signs of a poor hiring process—and four ways to fix it

My latest in Quartz… When given the opportunity to establish a process, we’re all biased to advocate for one in which we would be successful ourselves. In hiring, this plays out in two main ways: “A” players build monocultures, hiring people just like them, and “B” players hire “C” players, hiring people who won’t threaten […]

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A good onboarding experience for new hires requires two key things

My latest in Quartz… In my time as a manger, I’ve encountered quite a few people who were badly onboarded. As a rule it takes as long a time or longer to fix it as it took to poorly onboard them. Sometimes we’re able to re-onboard people and make them successful… and sometimes it’s too […]

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Every manager needs the magic of a work BFF

Recent piece in Quartz… One of the few pieces of advice I feel good about giving to everyone is this: When your job gets harder, the best thing you can do is make a friend. This is also backed by the data. Gallup research has consistently shown that having a best friend at work leads to better […]

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Sharing the Data: How Technical Women Navigate Their Career

In May, Automattic’s engineering hiring team launched a user research study to better understand how our approach to tech hiring resonates with women and non-binary folks who may experience similar gender discrimination in the workplace and are experienced developers. We asked participants questions about how they saw their careers and next opportunities, as well as specifically asking […]

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The firm with 900 staff and no office

I did an interview with the BBC on remote working, and how we operate without an office [full article]. Cate Huston believes fully remote working can actually be good for communication. “Remote work makes the problems of work more explicit and then we can set out deliberately to address them. “If you work in the […]

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The best thing you can do for your career is learn to be more coachable

My latest in Quartz… I really hate the “Peter principle“—the idea that people get promoted up to their level of incompetence. The very concept suggests there is a limit to people’s growth. It assumes a fixed mindset on the part of the person stuck in a role they’re not immediately equipped to handle, and a […]

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The five types of communication problems that destroy company morale

My latest in Quartz… There’s a saying in software that all bugs are eventually user interface bugs, because someone has to see them to report them. In organizations, it often seems like all problems are eventually communication problems, because communication is the way we interface with each other—and the way most problems surface. There are […]

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The Cost of Fixing Things

In September, I disappeared in Seoul and caused everyone who cares about me to think I was having some kind of breakdown. I deactivated my Twitter account, and refused to engage with anyone other than my closest friends. I got to the point where I felt I had to drop everything, and then I came […]

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